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Exchange and returns


In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must communicate this to ORIGINAL MOCASSIN s.r.l. by means of an explicit declaration, which may be sent by registered letter with return receipt.

The CUSTOMER may also exercise the right of withdrawal by sending any explicit declaration to the e-mail address containing the decision to withdraw from the contract, or alternatively by sending the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 (not compulsory) which can be found at this address where it is also possible to view the full text implementing Directive 2011/83/EU on consumer rights, amending Directives 93/13/EEC and 1999/44/EC and repealing Directives 85/577/EEC and 97/7/EC. (14G00033) (OJ General Series no.58 of 11-3-2014)

In case of exercise of the right of withdrawal, the CUSTOMER is obliged to return the goods within 14 days from the day on which he/she has communicated to ORIGINAL MOCASSIN S.R.L. his/her intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods shall be sent back to ORIGINAL MOCASSIN s.r.l., at the address in Via Taverna Bianca 83040 Frigento (AV).

To send one or more returns to, the Customer must comply with precise conditions:

  • The products to be returned must not have been worn or treated in any way.
  • The products must necessarily be returned in the same conditions in which they were sent to the Customer and must be packed and packaged appropriately.
  • The goods to be returned must be physically and exclusively delivered to the DHL courier within and no later than 14 days from the date of receipt. ORIGINAL MOCASSIN s.r.l. will arrange for the collection of the goods.
  • The Customer who wishes to make a change of size, colour or article, must forward the return procedure and place a new order.

WARNING: The costs of the return procedure for EU orders are fully borne by the buyer, except for the replacement of the product which remains the responsibility of ORIGINAL MOCASSIN s.r.l..

In case of failure to comply with one of the above conditions, reserves the right not to accept the returned goods and to send them back to the Customer at the latter’s expense.

Without prejudice to the right to verify compliance with the above, ORIGINAL MOCASSIN S.R.L. will refund the amount of the products subject to withdrawal within a maximum period of 14 days, excluding any shipping costs.

As provided for in art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, ORIGINAL MOCASSIN S.r.l. may suspend the refund until the goods have been received or until the CUSTOMER has demonstrated that the goods have been returned to ORIGINAL MOCASSIN S.r.l..

If the return procedure has been carried out correctly, in compliance with all conditions, the CUSTOMER will receive an e-mail of acceptance of the return. The refund due will be made by crediting PayPal.

If the package arrives visibly damaged, collect the package by signing with reservation, otherwise it will not be possible to request any refund.

ATTENTION: it is essential to indicate a delivery address to which someone is always present to receive the package. ORIGINAL MOCASSIN s.r.l. sends by express courier DHL for which the goods are delivered according to the carrier’s methods, therefore in case of wrong address or non-receipt of the package in the indicated place, ORIGINAL MOCASSIN s.r.l. reserves the right to charge the customer for any storage costs.

This text has been translated via the machine translation system DeepL ( For any kind of misunderstanding related to the translation methods, reference should be made to the text written in the Italian language.